FAQs

FAQs

Account & Registration

1. How do I create an account?

Click the "Register Account" button on the homepage or login page. Fill in your first name, last name, username, email address, birthday, gender, country, and password. Agree to our Privacy Policy and Terms & Conditions, then click "Register Account".

2. Can I sign up using social media?

Yes! You can sign up or log in using Google, Facebook, Instagram, Discord, TwitchTV, Telegram, Spotify, or LinkedIn. Simply click on the social login icon you prefer.

3. I forgot my password. How do I reset it?

Click "I forgot password" on the login page. Enter your email address, and we'll send you a password reset link. Check your email inbox (and spam folder) for the reset instructions.

4. Can I change my username?

You can update your username from your profile settings. Go to your profile, click on settings, and edit your username. Note that usernames must be unique across the platform.

5. How do I delete my account?

To delete your account and all associated data, visit the Data Deletion page in your account settings. Follow the instructions to permanently remove your account. This action cannot be undone.


Chat Rooms & Messaging

6. How do I join a chat room?

Browse available chat rooms from the homepage or discovery section. Click on any room to view its details, then click "Join Chat" to enter. Some rooms may require you to be logged in or meet certain criteria.

7. Can I create my own chat room?

Yes! Click the "+ Chat Room" button, give your room a name, description, category, and customize settings like privacy level, member limits, and room cover image. You'll become the room administrator.

8. What are private messages?

Private messages allow you to chat one-on-one with other users. Click on any user's profile and select "Send Message" to start a private conversation.

9. How do I send images, videos, or files?

In any chat, click the attachment icon (paperclip) in the message editor. You can upload images, videos, documents, and other files. There may be size limits depending on your account type.

10. Can I delete or edit my messages?

Yes! Hover over your message and click the options menu (three dots). You can edit, delete, or reply to messages. Deleted messages will show as "This message was deleted".

11. What does the reply feature do?

Click the reply icon on any message to create a threaded response. This helps keep conversations organized and shows which message you're responding to.

12. How do I forward messages?

Click the forward icon on any message, select the chat room or user you want to forward to, and click send. You can forward to multiple destinations at once.


User Profiles & Customization

13. How do I update my profile?

Click on your profile picture or username, then select "Profile Settings". You can update your avatar, cover photo, bio, social links, and other personal information.

14. What are user badges?

Badges are achievements displayed on your profile that show your participation level, special roles, or accomplishments on Speako. Earn badges by being active, helping others, or reaching milestones.

15. How do I change my online status?

Click your profile picture and select your status: Online (green), Away (yellow), Busy (red), or Offline (gray). This lets others know your availability.

16. Can I customize the app theme?

Yes! Toggle between Light Mode and Dark Mode by clicking the theme switcher icon in the top navigation bar. Your preference will be saved for future visits.

17. How do I change the language?

Click the language selector in the navigation bar and choose your preferred language. Speako currently supports English and Arabic.


Room Management

18. How do I manage my chat room?

As a room administrator, click on your room settings to access management options. You can edit room details, manage members, set permissions, moderate content, and configure room features.

19. Can I make someone else an admin?

Yes! In room settings, go to the members list, find the user you want to promote, and assign them admin or moderator privileges.

20. How do I ban or kick users from my room?

Click on the user's name in the room, select "Manage User", and choose to kick (temporary removal) or ban (permanent removal) them. You can also set a ban duration.

21. What are room categories?

Categories help organize rooms by topic (Gaming, Music, Education, Technology, etc.). When creating a room, select the most relevant category to help users find your room.

22. Can I make my room private?

Yes! In room settings, set your room to "Members Only" or "Invite Only". This restricts access to only approved members or those with an invitation link.

23. What is a room PIN?

A PIN is a password you can set for your room. Users must enter the correct PIN to join. This adds an extra layer of privacy to your room.


Features & Functionality

24. What are stickers and how do I use them?

Stickers are fun images you can send in chats. Click the sticker icon in the message editor, browse available sticker packs, and click any sticker to send it.

25. How do GIFs work?

Click the GIF icon in the message editor to search and send animated GIFs. Search for keywords to find the perfect reaction or response.

26. Can I mention other users?

Yes! Type @ followed by the username (e.g., @username) to mention someone in a message. They'll receive a notification about the mention.

27. What is the radio feature?

The radio feature allows you to listen to streaming radio stations while chatting. Click the radio icon to browse and play different stations.

28. How does voice calling work?

Join a voice channel in supported rooms to participate in voice conversations. Click the microphone icon to mute/unmute yourself. Voice features may require microphone permissions.

29. How does video calling work?

In supported rooms, click the video call button to start or join a video conference. You can toggle your camera and microphone during the call.


Privacy & Safety

30. How do I report inappropriate content?

Click the flag icon on any message, user, or room. Select the reason for reporting (spam, harassment, inappropriate content, etc.) and submit. Our moderation team will review it.

31. Can I block users?

Yes! Go to any user's profile, click the options menu, and select "Block User". Blocked users cannot send you messages or see your online status.

32. How is my data protected?

We use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for detailed information about data collection, storage, and usage.

33. Can others see my email address?

No, your email address is private and never displayed to other users. Only you and Speako administrators can see it.

34. How do I control who can message me?

In your privacy settings, you can restrict private messages to only friends, block all private messages, or allow messages from everyone.


Notifications & Settings

35. How do I manage notifications?

Go to Settings > Notifications to customize what notifications you receive. You can enable/disable notifications for messages, mentions, room activity, and more.

36. Can I mute specific rooms?

Yes! Click on any room's settings and select "Mute Notifications". You'll still be a member but won't receive notifications from that room.

37. What are push notifications?

Push notifications alert you to new messages and activity even when Speako isn't open. Enable them in your browser when prompted or in notification settings.


Technical Issues

38. Why can't I send messages?

Check that you're logged in, have joined the room, and have permission to send messages. Some rooms may restrict messaging to certain member levels or have you temporarily muted.

39. Images/videos aren't loading. What should I do?

Try refreshing the page, clearing your browser cache, or checking your internet connection. If the issue persists, the file may be corrupted or too large.

40. The app is slow or laggy. How can I fix this?

Try clearing your browser cache, closing unnecessary tabs, updating your browser to the latest version, or switching to a different browser. Slow internet connection can also cause lag.

41. I'm having trouble with video/voice calls.

Ensure you've granted microphone and camera permissions to your browser. Check your internet connection and try refreshing the page. Using a wired connection can improve call quality.

42. Why was I logged out automatically?

Sessions expire after a period of inactivity for security. You can enable "Remember Me" when logging in to stay logged in longer on trusted devices.


Mobile & Desktop

43. Is there a mobile app?

Speako is a progressive web app (PWA) that works great on mobile browsers. You can add it to your home screen for an app-like experience without downloading from an app store.

44. How do I add Speako to my home screen?

On mobile, open Speako in your browser, tap the menu (three dots), and select "Add to Home Screen" or "Install App". On desktop, look for the install icon in your browser's address bar.

45. Which browsers are supported?

Speako works best on modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend keeping your browser updated to the latest version.


Account Types & Limits

46. Are there different account types?

Currently, all Speako accounts have the same features and capabilities. Future updates may introduce premium features or different account tiers.

47. Is there a limit to how many rooms I can join?

There may be practical limits to prevent spam, but typical users can join many rooms. Check your account settings for current limits.

48. Is there a file size limit for uploads?

Yes, file uploads are limited to ensure optimal performance. The current limit is displayed when you attempt to upload a file.


Community Guidelines

49. What behavior is not allowed on Speako?

We prohibit harassment, hate speech, spam, sharing illegal content, impersonation, and any activity that violates our Terms & Conditions. Violations may result in warnings, temporary suspensions, or permanent bans.

50. How do I appeal a ban or suspension?

Contact our support team through the email provided in your suspension notice. Include your username and details about the situation. We'll review your case and respond within 3-5 business days.


Contact & Support

51. How do I contact support?

Visit our Contact page or email us directly. Describe your issue in detail and include your username. We typically respond within 24-48 hours.

52. Where can I suggest new features?

We love hearing your ideas! Share feature requests through our feedback form or community forum. Popular suggestions may be implemented in future updates.

53. How do I report bugs?

If you encounter a bug, please report it through our bug report form. Include steps to reproduce the issue, your browser/device info, and screenshots if possible.


Languages & Localization

54. What languages does Speako support?

Speako currently supports English and Arabic. We're working on adding more languages based on user demand.

55. Can I help translate Speako?

We welcome translation volunteers! Contact us if you're interested in helping translate Speako into your language.

56. Why are some features not translated?

We're continuously working on translations. If you notice untranslated content, please report it so we can add it to our translation queue.


General Questions

57. Is Speako free to use?

Yes! Speako is completely free to use. We may introduce optional premium features in the future, but core functionality will always remain free.

58. Can I use Speako without creating an account?

You can browse public content, but creating an account is required to join rooms, send messages, and access most features.

59. What makes Speako different from other chat platforms?

Speako combines real-time chat, voice/video calls, room-based communities, and social features in one platform. We focus on creating meaningful connections and building communities around shared interests.

60. How often is Speako updated?

We regularly release updates with new features, improvements, and bug fixes. Major updates are announced on our homepage and through notifications.

61. Can I export my chat history?

Data export features are being developed. Check your account settings for available export options.