1. Introduction

Welcome to Speako Chat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at speako.chat (the "Service").

By accessing or using Speako Chat, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Registration Information:

• Email address
• Username
• Password (encrypted and hashed)
• Profile information (display name, profile picture, bio)
• Date of birth (for age verification)

Social Login Information:

When you sign in using third-party services (Facebook, Google, LinkedIn, Discord, Telegram, TwitchTV, Spotify), we receive:

• Your name
• Email address
• Profile picture
• Public profile information
• User ID from the social platform

Communication Data:

• Chat messages
• Voice and video call data (processed in real-time, not stored unless you choose to save)
• Files, images, and media you share
• Group chat information

User-Generated Content:

• Posts, comments, and reactions
• Uploaded media files
• Shared links and content

2.2 Automatically Collected Information

Usage Data:

• IP address
• Browser type and version
• Device information (type, operating system, unique device identifiers)
• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Referring website addresses

Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve our Service
• Provide personalized content

Location Data:

• Approximate location based on IP address (not precise GPS location)
• You may disable location services in your browser settings

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Authenticate your identity
• Enable communication features (chat, voice, video)
• Facilitate social interactions
• Process and deliver notifications

3.2 Service Improvement

• Analyze usage patterns and trends
• Develop new features and functionality
• Conduct research and analytics
• Test and optimize performance
• Debug and fix technical issues

3.3 Communication

• Send service-related announcements
• Respond to your inquiries and support requests
• Send password reset and account verification emails
• Provide updates about new features (with your consent)

3.4 Safety and Security

• Detect and prevent fraud, spam, and abuse
• Enforce our Terms of Service
• Protect against unauthorized access
• Maintain platform integrity
• Comply with legal obligations

3.5 Marketing (with your consent)

• Send promotional communications
• Provide personalized recommendations
• Display relevant advertisements
• Conduct surveys and collect feedback

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

• When you explicitly authorize us to share information
• When you make your profile or content public
• When you participate in group chats or public channels

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service:

• Amazon Web Services (AWS): Hosting and infrastructure
• Agora: Video and voice calling services
• Email Service Providers: Transactional email delivery
• Analytics Providers: Usage analytics and optimization
• Payment Processors: (if applicable for premium features)

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Social Media Platforms

When you use social login features, we share limited information with:

• Facebook
• Google
• LinkedIn
• Discord
• Telegram
• TwitchTV
• Spotify

This is necessary for authentication and is governed by their respective privacy policies.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, privacy, safety, or property
• Enforcement of our Terms of Service
• Investigation of fraud or security issues

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our Service of any change in ownership.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention Periods:

• Active Account Data: Retained while your account is active
• Chat Messages: Stored until deleted by you or as per retention settings
• Private Messages: Deleted after 30 days of inactivity (configurable)
• Group Chat Messages: Deleted after 1 hour by default (configurable)
• Logs and Analytics: Retained for up to 90 days
• Deleted Account Data: Permanently removed within 30 days of account deletion

You may request deletion of your data at any time by contacting us at admin@speako.chat.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, machine-readable format

6.2 Correction

• Update or correct inaccurate personal information
• Complete incomplete information

6.3 Deletion

• Request deletion of your personal information
• Delete your account and associated data

6.4 Restriction

• Restrict or object to certain processing of your data
• Opt-out of marketing communications

6.5 Withdrawal of Consent

• Withdraw consent for data processing where consent is the legal basis
• Disable social login connections

6.6 Complaint

• Lodge a complaint with a supervisory authority in your jurisdiction

To exercise these rights, contact us at admin@speako.chat. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information:

Technical Measures:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Secure password hashing (bcrypt)
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Secure access controls and authentication

Organizational Measures:

• Employee training on data protection
• Strict access controls (need-to-know basis)
• Confidentiality agreements with service providers
• Regular backup and disaster recovery procedures

However, please note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Children's Privacy

Speako Chat is not intended for users under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us at admin@speako.chat.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by relevant authorities
• Privacy Shield certification (where applicable)

10. Third-Party Links

Our Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Third-Party Services We Integrate With:

• Facebook (Meta Platforms, Inc.)
• Google (Alphabet Inc.)
• LinkedIn(Microsoft Corporation.)
• Discord (Discord Inc.)
• Telegram (Telegram Messenger Inc.)
• Twitch (Amazon.com, Inc.)
• Spotify (Spotify AB)
• Agora (Agora Lab, Inc.)

11. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies:

• Session management
• Authentication
• Security features

Functional Cookies:

• Remember your preferences
• Language settings
• User interface customization

Analytics Cookies:

• Google Analytics (anonymized)
• Usage statistics
• Performance monitoring

Advertising Cookies (if applicable):

• Personalized advertisements
• Marketing campaign tracking

Your Cookie Choices:

• Browser settings: Most browsers allow you to refuse cookies or delete cookies
• Opt-out tools: Use industry opt-out tools for advertising cookies
• Do Not Track: We respond to DNT signals when technically feasible

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties with whom we share information

Right to Delete:

• Request deletion of your personal information (subject to exceptions)

Right to Opt-Out:

• Opt-out of the sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination:

• Equal service and pricing regardless of privacy rights exercise

To exercise these rights, contact us at admin@speako.chat or call (if toll-free number provided).

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• Consent: You have given explicit consent
• Contract: Processing is necessary to provide the Service
• Legal Obligation: Compliance with legal requirements
• Legitimate Interests: Our legitimate business interests (balanced against your rights)

Additional Rights:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with your supervisory authority

Data Protection Officer:

Contact our DPO at admin@speako.chat for GDPR-related inquiries.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

• We will post the updated Privacy Policy on this page
• We will update the "Last Updated" date at the top
• For material changes, we will notify you via:
• Email notification
• Prominent notice on our Service
• In-app notification

Your Continued Use:

• Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: admin@speako.chat
Support Email: support@speako.chat
Website: https://speako.chat
Mail: admin@speako.com

Data Protection Officer: admin@speako.chat
Response Time: We aim to respond to all inquiries within 30 days.

16. Dispute Resolution

For EEA users, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first so we can address your concerns directly.

17. Additional Provisions

17.1 Video and Voice Calls

• Video/audio calls are processed in real-time by Agora
• Call data is not recorded or stored by default
• You may choose to record calls (with participant consent where required by law)
• Recordings are encrypted and accessible only to you

17.2 Public Content

• Content you post in public channels is visible to all users
• Public profile information may be indexed by search engines
• Exercise caution when sharing personal information publicly

17.3 Data Breach Notification

• We will notify affected users of data breaches as required by law
• Notification will be sent via email within 72 hours of discovery
• We will take immediate steps to mitigate harm

17.4 Anonymous Usage

• You may browse public content without creating an account
• Certain features require registration
• Anonymous browsing data may still be collected (IP address, cookies)

By using Speako Chat, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

© 2025 Speako Chat. All rights reserved.